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Return & Refund Policy

Thank you for shopping at Noureen Official. We want you to love your purchase. If you are not completely satisfied, we're here to help.

1. Eligibility for Returns

You may request a return if:

  • The item was purchased directly from noureenofficial.com

  • The request is made within 7 days of receiving your order

  • The item is unused, unworn, unwashed, and in original condition

  • All original tags, packaging, and accessories are included

  • The item is not marked as Final Sale

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items

  • Customized or made-to-order items

  • Gift cards

  • Items damaged due to misuse or improper handling

  • Worn, washed, or altered items

3. Damaged or Incorrect Items

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Please contact us within 48 hours of delivery at:

📧 support@noureenofficial.com

Include:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

We will review and arrange a replacement or refund if applicable.

4. Return Process

To initiate a return:

  1. Email us at support@noureenofficial.com

  2. Include your order number and reason for return

  3. Wait for return approval and instructions

  4. Ship the item back to the address provided

⚠️ Customers are responsible for return shipping costs unless the item was incorrect or defective.

We recommend using a trackable shipping method, as we are not responsible for lost returns.

5. Refunds

Once we receive and inspect your return:

  • You will be notified via email

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

Shipping charges are non-refundable.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.

For size exchanges (if applicable), availability is subject to stock.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you still have not received your refund, email us at support@noureenofficial.com

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 support@noureenofficial.com